> ## Documentation Index
> Fetch the complete documentation index at: https://docs.telentir.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dashboard

> Understand what the performance dashboard shows and how to interpret each metric.

## What you see first

The dashboard opens with a performance summary that compares your current activity to previous periods. Use the presets (`This month`, `Last month`, `Last 7 days`) or click **All agents** to remove agent-specific filtering.

## Reading the KPI cards

Each card highlights a core signal:

* **Contacts reached** – successful call outcomes where the AI agent spoke with a human.
* **Minutes used** – total talk time, helpful for monitoring plan usage.
* **Avg. call duration** – average conversation length, useful for spotting unusually short or long calls.
* **Success rate** – percentage of call attempts that turned into real conversations.
* **Transfer rate** – how often the AI brings a human on the line.
* **Total calls** – outbound attempts placed during the selected window.
* **Inbound calls** – answered calls that originated from customers.
* **SMS sent** – outbound text messages delivered by the system.

The small delta badge under each metric shows whether you are trending up or down versus the previous comparable period.

## Exploring charts

Select any metric tab to expand it into a line chart. The visualization automatically scales to your data, so spikes or dips are easy to spot. If there has not been any activity yet, the chart displays a friendly "No activity" message instead of leaving the area blank.

## Tips for analysis

* Switch between time filters to confirm whether a spike is new or something that has been building for weeks.
* Use the chart to verify that transfers, inbound calls, and SMS remain in balance with total call volume.
* When metrics appear flat, make sure you have the correct agent or date range selected before raising a support ticket.