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What you see first

The dashboard opens with a performance summary that compares your current activity to previous periods. Use the presets (This month, Last month, Last 7 days) or click All agents to remove agent-specific filtering.

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Reading the KPI cards

Each card highlights a core signal:
  • Contacts reached – successful call outcomes where the AI agent spoke with a human.
  • Minutes used – total talk time, helpful for monitoring plan usage.
  • Avg. call duration – average conversation length, useful for spotting unusually short or long calls.
  • Success rate – percentage of call attempts that turned into real conversations.
  • Transfer rate – how often the AI brings a human on the line.
  • Total calls – outbound attempts placed during the selected window.
  • Inbound calls – answered calls that originated from customers.
  • SMS sent – outbound text messages delivered by the system.
The small delta badge under each metric shows whether you are trending up or down versus the previous comparable period.

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Exploring charts

Select any metric tab to expand it into a line chart. The visualization automatically scales to your data, so spikes or dips are easy to spot. If there has not been any activity yet, the chart displays a friendly “No activity” message instead of leaving the area blank.

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Tips for analysis

  • Switch between time filters to confirm whether a spike is new or something that has been building for weeks.
  • Use the chart to verify that transfers, inbound calls, and SMS remain in balance with total call volume.
  • When metrics appear flat, make sure you have the correct agent or date range selected before raising a support ticket.