What you see first
The dashboard opens with a performance summary that compares your current activity to previous periods. Use the presets (This month, Last month, Last 7 days) or click All agents to remove agent-specific filtering.
Reading the KPI cards
Each card highlights a core signal:- Contacts reached – successful call outcomes where the AI agent spoke with a human.
- Minutes used – total talk time, helpful for monitoring plan usage.
- Avg. call duration – average conversation length, useful for spotting unusually short or long calls.
- Success rate – percentage of call attempts that turned into real conversations.
- Transfer rate – how often the AI brings a human on the line.
- Total calls – outbound attempts placed during the selected window.
- Inbound calls – answered calls that originated from customers.
- SMS sent – outbound text messages delivered by the system.
Exploring charts
Select any metric tab to expand it into a line chart. The visualization automatically scales to your data, so spikes or dips are easy to spot. If there has not been any activity yet, the chart displays a friendly “No activity” message instead of leaving the area blank.Tips for analysis
- Switch between time filters to confirm whether a spike is new or something that has been building for weeks.
- Use the chart to verify that transfers, inbound calls, and SMS remain in balance with total call volume.
- When metrics appear flat, make sure you have the correct agent or date range selected before raising a support ticket.